I received “session expired” error message when submitting a completed study, what do I do?

For online studies, the honorarium is credited shortly after completing the study. If you received a "session expired" message and did not receive your honorarium after completing the study in full, please contact us via Help Centre. Please make sure to provide us with the study number and title in order to investigate the issue.

Please know that all our studies are audited once they close, this ensures that all members who completed the study will be credited as promised.